Refund policy

At Sew Taylor Co., each item is made specifically for you once your order is placed. Because our products are printed on demand, we are unable to accept returns or exchanges due to sizing issues, color preference, or change of mind.

However, we want you to love your purchase. If your order arrives damaged, defective, incorrect, or is lost in transit, we will gladly make it right.

30-Day Claim Window

All claims must be submitted within 30 days of the original purchase date.

Unique situations may be reviewed on a case-by-case basis when reported within this timeframe.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If there is an issue, contact us at hello@sewtaylorco.com with:

Your order number
Clear photos showing the issue

Once reviewed, we will provide either a replacement or full refund at no additional cost.

Non-Returnable Items

Because all items are custom-printed:

Returns or exchanges are not accepted for sizing or color selection errors
Sale items and gift cards are final sale
Items must remain unworn, unused, and in original condition to qualify for a damage claim

Lost in Transit

If your package is confirmed lost by the carrier, please submit a claim within 30 days of the estimated delivery date.
We will cover the cost of shipping a replacement.

Refunds

Approved refunds will be issued to your original payment method.

Processing time: 5–10 business days depending on your bank or credit card provider
If you have not received your refund within 15 business days, please contact us